One of the reasons I’ll be talking about blogs and why they’re your social media hub on Feb. 2, 2011 is that it’s a great topic and one I sincerely believe in. Another reason is that Mike Stelzner, creator of the Blogging Success Summit, invited me to speak and he is persuasive. His presenters are a stellar line-up including Technorati’s CEO Richard Jalichandra; Scott Monty of Ford; ProBlogger’s Darren Rowse; Copyblogger’s Brian

Forget shiny object syndrome. Does the widespread adoption of social media mean that companies are doing business in a better way by listening more closely and interacting with customers? 

Zappos CEO Tony Hsieh is well known for delivering (aka selling) customer happiness as opposed to shoes or other apparel. In other words, the reason you shop online at Zappos.com is because the customer service is so extraordinary and the process of

One minute after stepping into the Austin Convention Center last Friday I bumped into Pete Cashmore, the hunky young rockstar CEO of Mashable. I know Pete as we’ve worked on a little project together. He’s a lovely guy - very polite and enthusiastic (he just turned 24). So he instantly agreed to a snap of the two of us.

3 mins into #SXSW and I run into my fave Pete Cashmore aka @mashable. Sigh. If only I were a bit younger.

Thanks to everyone for the great turnout at the March 10, 2010 Sweets and Tweets and to tech celeb and friend Anil Dash for his terrific presentation on Expert Labs and how the social Web can connect ordinary citizens to Washington policymakers. It was the fourth in my continuing cupcake salon, making it the one-year anniversary. The event features DC’s smartest geeks talking about the impact of social media on government and

How sweet it was this week to see the buzz around the third edition of Sweets and Tweets. 70 folks signed up for my social media event held on Nov. 17, 2009 at the very cool Baked and Wired in DC’s Georgetown. The evening event featured free cupcakes and Mark Drapeau (aka @cheeky_geeky) speaking on the topic of Social Networking: the Two Dirtiest Words in Gov 2.0. Thanks also to our sponsor, Neighborhood America, a company that has