WebTrends NetIQ has just released their Lessons Learned in Web Analytics in 2003 report. Download the 36-page PDF here. It’s mostly a paean to WebTrends as an analytics tool. But you’ll find some useful nuggets. Canada’s Department of Foreign Affairs & International Trade used the “average view time” statistic to figure out which pages on their site were too long. Then they cut the copy to make for a quicker read.
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