I dunno. It’s a feeling. It’s an invisible line. I came awfully close a few minutes ago… when I posted about recent problems with TypePad, SixApart’s hosted blogging service. I count several of 6A’s executives as friends and colleagues. I’m a huge supporter of the company. I want them to succeed. I recommend their products all the time. I hope the problem is temporary and that they’ll fix it.

At the same time, I want 6A to listen to their customers. That’s what it’s all about in this new bloggy age, isn’t it?

Update: SixApart’s Anil Dash responds.

Technorati: +