by Debbie Weil | Dec 1, 2010 | Events, Social Media, Uncategorized
Forget shiny object syndrome. Does the widespread adoption of social media mean that companies are doing business in a better way by listening more closely to customers? Zappos CEO Tony Hsieh is well known for delivering (aka selling) customer happiness as opposed to...
by Debbie Weil | Jul 14, 2010 | Books, Social Media, Uncategorized
I love the title of Clay Shirky‘s new book: Cognitive Surplus: Creativity and Generosity in a Connected Age. What a marvelous phrase, cognitive surplus. It suggests that there is a basic reservoir of cognitive ability in all of us. And now, in our...
by Debbie Weil | Jul 9, 2010 | Case Studies, Social Media, Uncategorized
I’ve started blogging for the Huffington Post. Here’s how my first piece starts: The only thing bigger than the oil spill in the Gulf of Mexico is the size of BP’s public relations disaster. Just as BP can’t control the oil spill as it seeps...
by Debbie Weil | May 25, 2010 | Social Media, Uncategorized, Writing
The real-time Web is all the rage right now, as you’ve probably heard. But I was reminded recently that real-time living gets short shrift these days. I experienced it recently when I spent four days with my daughter after her baby girl – my first...
by Debbie Weil | May 11, 2010 | Case Studies, Social Media, Uncategorized
Had the pleasure of a brief chat with Chinese media and Internet professor Qin Lu about the state of social media in both the U.S. and China. We met for a quick coffee at Baked and Wired yesterday after her trip to the FCC to learn about the National Broadband Plan...
by Debbie Weil | Apr 14, 2010 | Social Media, Uncategorized
I recently received an email that said something to the effect of:”Hi Debbie, I’m new to this social media thing and am wondering how much I should be sharing my real feelings. When I scan Twitter each morning I see an inordinate number of tweets from...
